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Frequently Asked Questions

You may have heard the synagogue is moving our congregant database from Chaverware to “ShulCloud.”  It’s true.  Congregation Beth Shalom is moving to ShulCloud.  As we move from our existing system to the new one, we take this opportunity to answer a few questions that might have popped into your thoughts.  

Q: What is ShulCloud?
A: Shulcloud is a cloud-based synagogue management software used by over 900 synagogues throughout the United States. This system was created to directly serve synagogues and their members’ unique needs, including account management, bill payment, record updating, membership directory and more. 

Q: What happened to our prior membership database, Chaverware?
A: All current membership records and financial data have been imported into ShulCloud. 

Q: How can I log in to ShulCloud?
A: You will receive an email during the first week of March inviting you to log in and create/update your profile. We strongly recommend that each member unit take the time to complete this step when first accessing the new system. It will ensure that all payments and donations will be readily categorized and properly attributed. For multi-adult households, you will need to designate someone as the head of household.

Q: What if I don’t receive the email inviting me to create my profile?
A: Please email info@cbswilmde.org and we will send you a new email invitation. Registration links are valid for seven days.

Q: I forgot my password, what do I do?
A: On the log-in screen, there is a “forgot password” button. If you click this, ShulCloud will send you an email prompting you to set up a new password.
 
Q: Can I update my personal information on ShulCloud?
A: Yes. You will be able to edit all this information on the website when logged in to your account. If you are logged in, a "Welcome [Your Name]"  button will be visible in the upper right corner of the website homepage. Click that button, and then click on "My Account" where you will be able to update any information.

You will be able to edit your personal information, including address, phone number, family relationships, and more.
 
Q: Who can see my information?
A: The Congregation Beth Shalom (CBS) ShulCloud system is only accessible to CBS members. The only people who can see your financial information are you and the CBS administrative staff.  The CBS online Member Directory is only accessible to CBS members. Each family unit will be able to control what information is visible in that directory.
 
Q: Can I use ShulCloud to make donations or payments? 
A: Yes! You will be able to make donations and register for events and classes directly from the website, as well as specify where you would like your funds to be applied. You will have the option to either use a charge card (with an administrative fee) or an eCheck (no fee).
 
Q: What if I do not want to make payments online?
A: You may continue to mail checks to make payments. If you choose to send checks, we ask that you allow up to 2 weeks for payments to appear on your account.
 
Q: Can non-members use ShulCloud?
A: Non-members can continue to make donations and register for events and classes. Non-members will be able to see selected content on our website—but going forward, content which the synagogue deems only for members, will be shown only when you are logged into ShulCloud as a member.
 
Q. ShulCloud isn’t working for me and I am frustrated.
We appreciate your patience as we roll out this new software. Our staff and lay leaders will provide support over the next several months to help congregants learn to navigate the new system. Please stay tuned to the weekly email for information, training dates and times, and more. If you have questions, please contact info@cbswilmde.org.

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